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Category Archives: The fight for quality
Celebrate your mistakes!
How do you teach your work force that mistakes are OK as long as they learn and don’t repeat them? By being a visible example. A friend and fellow CEO states that he publishes each of his mistakes in his … Continue reading
Why bother to sit in with customer service?
Over fifty years ago, I was CEO of a record manufacturing company in Hollywood. We were the only such facility on the West coast to provide and control the entire process from studio, through finished vinyl record pressings in the … Continue reading
Keep constant contact with key customers.
An executive’s job is not easy, nor is there much time in a typical day for outreach of any kind. Especially in a growing company, the CEO is drawn into daily process issues by all of his or her direct … Continue reading
Posted in Growth!, The fight for quality
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Better is the Enemy of Good Enough.
Getting any product to market is an act composed of a series of compromises in quality, product perfection, feature-functionality, and cost effectiveness. If every development engineer could control the release date of the component or product for which s/he is … Continue reading
Posted in The fight for quality
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Plan for your R&D Tax.
There is a life cycle for any product, and it is much shorter on average today than five years ago, especially in the technology world. Companies that are successful with their first product must begin thinking about the costs of … Continue reading
Posted in Growth!, The fight for quality
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Move your team from competence to excellence.
When a new CEO or manager is hired into a company, for a while lots of energy flows from the top and new ideas seem to be generated daily. It is one reason not to fear the unknown when upper … Continue reading
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Get to your goal by the most direct route.
There is more money lost in businesses today from inefficient processes than any other single area. Yet this is not a place where most managers feel comfortable deconstructing and rebuilding. Somewhere out there is a consultant or future employee (or … Continue reading
Posted in Growth!, The fight for quality
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Review regularly and ACT upon results.
Allowing small problems to escalate into big ones is simple. Just ignore the signs for long enough and the job is done. It takes far more energy to review regularly the key performance indicators you’ve established for each individual … Continue reading
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Fire fast, not last.
Here is one that takes a real leap for a younger manger or CEO to believe. After hiring someone with all of the attendant enthusiasm followed by the training and learning curve, if an employee shows signs of weakness in … Continue reading
Know and avoid “time bankruptcy.”
Time bankruptcy results from the deliberate over-commitment of core resources. I created the term “time bankruptcy” almost thirty years ago when the computer software business was young, and I was a software developer building a young company based upon … Continue reading
Posted in Growth!, Positioning, The fight for quality
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