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Category Archives: The fight for quality
A personal story about quality control
So, I tell personal stories to show that we all should look for lessons learned by others. Here’s one that is “on me.” As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, … Continue reading
They say “haste makes waste” but…
Let’s examine the relationship between time, quality and competitiveness. If you are getting the impression from these many insights that complex relationships cause simple problems, you are right. We have heard the “haste makes waste” ditty since childhood. There is … Continue reading
Posted in The fight for quality
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Are you meeting your customer’s expectations?
First customers are critical. Greatly exceed expectations at all costs. There is so much history behind this insight, and so many stories that illustrate this point. Your first customers for any product or service form your reference base, the important … Continue reading
What do you wish you’d known yesterday?
Here’s the question: Wouldn’t it be great if there were no more digital or printed reports to tell us what happened in the past? I know. We need financial data for comparison, and to a degree – for planning. But … Continue reading
How to make the most useful dashboard
The need for real time information From sports car to aircraft to super tanker, successful operation depends upon the pilot’s understanding and urgent timely use of a dashboard. Real time information is critical to real time decision-making, and increasingly in … Continue reading
Posted in General, Growth!, The fight for quality
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Is your company or department as efficient as it should be?
[wdm_image_effects effect=”no_effect” animation=”flipInX” shape=”no_shape” color=”#000″ social=”” title=”Efficiency” description=”Efficiency-2″ id=”3485″ show=”hover” counter=”0″ size=”large”/] There is more money lost in businesses today from inefficient processes than any other single area. Yet this is not a place where most managers feel comfortable deconstructing … Continue reading
Celebrate your mistakes!
How do you teach your work force that mistakes are OK as long as they learn and don’t repeat them? By being a visible example. A friend and fellow CEO states that he publishes each of his mistakes in his … Continue reading
Why bother to sit in with customer service?
Over fifty years ago, I was CEO of a record manufacturing company in Hollywood. We were the only such facility on the West coast to provide and control the entire process from studio, through finished vinyl record pressings in the … Continue reading
Keep constant contact with key customers.
An executive’s job is not easy, nor is there much time in a typical day for outreach of any kind. Especially in a growing company, the CEO is drawn into daily process issues by all of his or her direct … Continue reading
Posted in Growth!, The fight for quality
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Better is the Enemy of Good Enough.
Getting any product to market is an act composed of a series of compromises in quality, product perfection, feature-functionality, and cost effectiveness. If every development engineer could control the release date of the component or product for which s/he is … Continue reading
Posted in The fight for quality
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