Author Archives: Dave Berkus

Fire fast, not last.

Here is one that takes a real leap for a younger manager or CEO to believe.  After hiring someone with all the attendant enthusiasm followed by the training and learning curve, if an employee shows signs of weakness in the … Continue reading

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Hire as if your survival depends upon it.

Aside from visionary management, this is your most important job. Many of us go through the motions of hiring to fill a position, trying to use our intuition and skills to find the best candidate for the job.  Sometimes we … Continue reading

Posted in Depending upon others, Growth! | 1 Comment

Are you mentally equipped to depend upon others?

I guarantee that there comes a time when growing businesses outgrow the original span of control of the entrepreneur.  It is a critical period, and is a test of the entrepreneur’s desire and ability to delegate. And I found from … Continue reading

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Are you or your business “time bankrupt?”

Time bankruptcy results from the deliberate over-commitment of core resources. You’d know the symptoms, if not the name.  You’re fighting to put out the fires from customer complaints, or incomplete work, or are suffering from an inability to focus upon … Continue reading

Posted in Protecting the business | 1 Comment

There’s no second chance to create first quality.

Let me illustrate this insight with a personal story.  As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good … Continue reading

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Haste makes waste; but to lag is to sag.

Let’s examine the relationship between time, quality and competitiveness. If you are getting the impression from these many insights that complex relationships cause simple problems, you are right. We have heard the “haste makes waste” ditty since childhood.  There is … Continue reading

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Wasted time is money lost.

There is a relationship between time and money that is more complex than most managers think.  Fixed overhead for salaries, rent, equipment leases and more make up the majority of the “burn rate” (monthly expenses) for most companies.  Since this … Continue reading

Posted in Finding your ideal niche, Growth!, Protecting the business | 1 Comment

Greatly exceed early customer expectations.

First customers are critical. Greatly exceed expectations at all costs. There is so much history behind this insight, and so many stories that illustrate this point.  Your first customers for any product or service form your reference base, the important … Continue reading

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Love letter to a … battery backup.

Well, if you’ve had a computer long enough, it has certainly happened to you.  Power surges, power outages, surges upon reinstatement of power, low or high voltage from your utility (brownouts or surges.)  I’ve had all of these over the … Continue reading

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Find your “teacher customer.”

Your customers know what they want more than you do.  Find one to teach you. This week’s insight came from personal experience and from a good friend who advanced the notion of the “teacher-customer” years ago.  I internalized this phrase, … Continue reading

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