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- Can you get to the right person when you need to?
- What can we learn from the non-profit world?
- Recurring revenues: Oil or glue?
- Looking to be acquired? Think the 10/40 or 20/20 rules.
- Clues: How to think like a growth CEO
- Customer loyalty comes in four special forms.
- Rinse and repeat: revitalizing your business
- Meetings insight: Just three actionable items!
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Category Archives: Surrounding yourself with talent
Can you get to the right person when you need to?
Can your contact solve real-world issues? I recently experienced an amazing effort of outreach by a vice president of a large national customer asking for a meeting with the product development team of a critical supplier, one of “my” companies. … Continue reading
Meetings insight: Just three actionable items!
How do you get your team to focus and move forward effectively? A fellow CEO recently told me of her method of assuring positive movement within her team. She holds a weekly meeting of her direct reports and asks them … Continue reading
How to avoid “death by meeting.”
Zoom, Teams, phone, or in person? Imagine yourself with a calendar requiring you to be in six meetings in a day. Day after day. It doesn’t matter whether you’re required to be there in person or virtually, you get worn … Continue reading
Your eye of the needle: Do you worry over bottlenecks?
Here’s your question to ponder… Think for a minute whether there is any process or person that could be classed as the eye of the needle in your organization. Is there anything, process or person, that stalls the flow of … Continue reading
Is your WORK interfering with your JOB?
So, what’s the difference? First, thanks to longtime reader and friend, Harley Kaufman, for the thought and title for this insight. He stated, “Too often it seemed our internal staff was more focused on getting the ‘work’ (daily tasks) done … Continue reading
Simplify your commission structure. Please.
Is your commission structure so complex that even you must have help understanding it – and calculating a commission on a pending bid? Salespeople are incentivized by the money. Of course. They usually can calculate what’s in it for them … Continue reading
Are we managing like JERKS?
Are we who issue orders to associates or employees ever acting as jerks? We’d never like to think so, or we wouldn’t do it in the first place. Here’s a clue… If someone is saying “This is confusing to me” … Continue reading
Hire on ability. Fire on fit.
This is not necessarily the way we intend to behave as managers, but our headline reflects the reality of most experiences when viewed in retrospect. Don’t we most often hire based on experience? We carefully vet the potential hire for … Continue reading
Would you celebrate your mistakes?
Leading by example How do you teach your work force that mistakes are OK as long as they learn and don’t repeat them? By being a visible example. A friend and fellow CEO states that he publishes each of his … Continue reading
Learn processes from your employees at work
Empathy comes from experience. Over fifty years ago, I was CEO of a record manufacturing company in Hollywood. We were the only such facility on the West coast to provide and control the entire process from studio, through finished vinyl … Continue reading
