Category Archives: Depending upon others

How to avoid “death by meeting.”

Zoom, Teams, phone, or in person? Imagine yourself with a calendar requiring you to be in six meetings in a day.  Day after day.  It doesn’t matter whether you’re required to be there in person or virtually, you get worn … Continue reading

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Is your WORK interfering with your JOB?

So, what’s the difference? First, thanks to longtime reader and friend, Harley Kaufman, for the thought and title for this insight.  He stated, “Too often it seemed our internal staff was more focused on getting the ‘work’ (daily tasks) done … Continue reading

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Are we managing like JERKS?

Are we who issue orders to associates or employees ever acting as jerks?  We’d never like to think so, or we wouldn’t do it in the first place. Here’s a clue… If someone is saying “This is confusing to me” … Continue reading

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Hire on ability. Fire on fit.

This is not necessarily the way we intend to behave as managers, but our headline reflects the reality of most experiences when viewed in retrospect. Don’t we most often hire based on experience? We carefully vet the potential hire for … Continue reading

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Would you celebrate your mistakes?

Leading by example How do you teach your work force that mistakes are OK as long as they learn and don’t repeat them?  By being a visible example.  A friend and fellow CEO states that he publishes each of his … Continue reading

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Learn processes from your employees at work

Empathy comes from experience. Over fifty years ago, I was CEO of a record manufacturing company in Hollywood.  We were the only such facility on the West coast to provide and control the entire process from studio, through finished vinyl … Continue reading

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Careful with terminations. Don’t disparage.

It happens all the time when you’re a CEO or manager.  Somebody important leaves or is let go, and you worry over the impact upon remaining employees and customers.  You worry that the person leaving will begin to unload all … Continue reading

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Is ‘servant leadership’ too soft for you?

First, what is “servant leadership?” It’s a term rooted in ancient philosophy.  Robert Greenleaf may have been the first to resurrect the concept in his book published in 1970.  Not quite as bold as inverting the management triangle, the concept … Continue reading

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Is “management by walking around” an outmoded fad?

Let’s set the scene. One of the CEOs I used to coach started his day by walking the floor of his extended facility and checking in with managers and employees of the various departments, especially the call center.  He tried … Continue reading

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Stop managers from gaming the system!

Does this really happen? Business unit managers are under lots of pressure to perform, and occasionally are tempted to step over the line finding ways to look better than reality reflects.  Of course, this has never happened to you, and … Continue reading

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