Organize globally.

Even the smallest business can now reach throughout the globe to find resources for design, development, support and consultation.  There are people and companies everywhere willing to work by the hour, providing great skill sets as needed, able to be shed when the job is complete.

Some of the best companies I have become involved with are composed of a few critical people who have relationships with a number of service suppliers around the world to add to the team as needed.

If you start out with the concept that you need only a key group of people who know how to reach out to find and manage outside resources around the globe, your chances of success with your available financial resources grows geometrically.

So why not organize from the start around such a strategy and hire those able to demonstrate those organizational skills?

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Really do think outside the box.

Creative entrepreneurs find niches for their business that are not full of competitors fighting over the last dollar of margin, or niches that are mature and shrinking in size.  They search for areas unexplored, or those covered by companies with less of a vision for quality, service or innovation.

But even creative entrepreneurs are often trapped inside the box of their experience.  Recently in a discussion of this very subject in a roundtable of CEO’s, one CEO reminded us of the Titanic tragedy.  She stated that those in charge during the last hours aboard had options probably never considered that could have saved many more lives, given the limited number of life boats available.  She listed several, including pulling up the teak floorboards and throwing them overboard along with the deck chairs and dining tables, all to be used for floatation.  It made us all think that we had never considered such solutions when contemplating that disaster after the fact.

[Email readers, continue here…]  With that challenge, we turned as a group to discuss how CEO’s could make a culture of thinking outside of that restrictive box of experience.  We considered adding questions to the interview process that could bring surprising answers from a job candidate, pointing to a creative thinker that might complement the team.

We challenged ourselves as a group to think of answers to problems that a writer of fiction might create, unconstrained by conventional thinking.  We worried over the fact that we may have hired people in the past that fit our image of the proper addition to our core staffs, people with similar experiences and training, constrained by the same experiential thinking as ourselves.

And we left that meeting each more willing to search for talent to help us and our enterprise find creative alternatives that would challenge us, expand our product, marketing, sales and process abilities beyond the constraints of our present definition of our company and its core.

Posted in Finding your ideal niche | 3 Comments

Protect and grow your core competency.

It is a rule that early stage managers should find, protect and grow the core business, finding resources wherever possible to service that core in the form of variable expense, to be added to or shed at will as the company finds its niche and establishes a pattern of growth.

From administrative services supplied by personal assistants located in India, to designers and producers of prototypes in China, to call centers managed and located in the Philippines, there are efficient, well organized solutions for virtually every process needed by a company to surround its core.

In earlier college business administration courses, professors often touted the advantages of “vertical integration,” the process of bringing all production from raw materials through the finished product under one roof.  With the advent of worldwide seamless communication and cheaper skilled labor available through virtual relationships, that old school thinking no longer holds, even for the largest corporations capable of performing all operations in house.

[Email readers, continue here…] Henry Ford located his auto plant near the river so that his steel mill could cool the raw product and feed the plant across the property.  And in the 1960’s, I created a vertically integrated record manufacturing plant where raw materials came in one door and finished record albums out the door of the same building.  It was considered the most efficient possible organization at that time.  But it proved impossible to shed overhead during downturns.  Labor and downturn cash flow issues and management distractions contributed to offsetting the positive effects of such a practice.  I doubt Ford would organize his plant that way today, and neither would I.  There are far too many alternatives that serve to protect the business during downturns, give management alternatives and provide superior results when not at the core of the company’s offering.

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Find your core competency.

Consider your core.  It is the one skill, process or advantage you have over your competition.  Then think of all the things you do to surround that core with people and assets that complete the company and allow you to release your product or perform your service.

Now consider how many of those surrounding assets and services are really necessary for you to perform in order to protect and grow your core.  For most small and medium-sized businesses, there are lots of wheels spinning around the core that take up the attention and resources of management, but add little or no value to the core of the business.

These are new times, enhanced by our global ability to find resources anywhere on earth to complement the core of our business.  And most often, the companies supplying those services are much more efficient at doing so than we could be because of their experience and  advantages of scale, and the cost to us of such services is lower than performing them ourselves.

So – what is your core offering?  Are you building it more slowly because your resources and attention are focused around many processes not critical to that core?

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The four “P’s” of Building a Great Business.

Some of us remember things better when given a catchy phrase or rhyme.  Here’s one to help you with squeezing the most out of your available resources.  It reflects the new reality in our business world, one with little room for mistakes and no room for bloat within our companies.

The first “P” stands for people.  The wrong person in a job causes all below or above that person in the production system, that depend upon that person, to operate at a reduced rate or quality of output.  And if there are people depending upon the output of that wrongly-placed individual, they too will suffer from reduced resources to complete their jobs.  The cost of a bad or failed placement in any position in a company’s critical chain is enormous and goes far beyond the salary paid to that individual.

The second “P” is for productivity.  If a good person is failing at the job, it may be because you have not provided the resources necessary for that person to do the job expected.  Hire a great sales person then fail to support him or her with a good marketing effort or a properly priced quality product, and that person will be set up to fail, and for reasons you might have fixed.

[Email readers, continue here…]  Then there is the third “P” – performance.  Like a great orchestra, it takes a skilled conductor to bring the best out of the collective members of the group.  You are responsible for the quality of performance that defines an excellent enterprise and assures long life for the company as competition becomes more aggressive and geographically extended.

The fourth “P” is for process.  How to get your offering from development to market?  How to stage and tune a production line for maximum quality and output?  How to penetrate an established market with a groundbreaking new product, but on a limited budget?  All these are process questions, often faced by management when seeking success.

All of us have limited resources and must deploy them effectively to gain the most possible ground in the marketplace.  Like a chain with four links, no one of these can be weak and allow us to succeed in our endeavor.  Focus and attention must be paid to each to strengthen the chain.  Over time we will explore these issues more deeply using the “theory of constraints” (TOC) method of looking into your physical and financial roadblocks.

The four “P’s”:  People, productivity, performance and process.

Which of these four P’s is your weakest link?  What can you do to rethink, reinforce and redirect resources and remove roadblocks to the success of that link and enhance your whole organization?

 

Posted in Finding your ideal niche, Growth! | 6 Comments

The last money has the first say.

This important variation on “money talks” is an important consideration for entrepreneurs when seeking an investment from professionals such as VC’s.   Something like a marriage (and often lasting just as long statistically), your investment partner can be a great cheerleader, coach and resource.  But the moment things turn sour, including missed plans, some investors on company boards go into a predictable mode of dictating terms for emergency loans or additional investment.

These include forcing early investors to “pay to play,” or invest their pre-rata amounts to keep their original percentages, or suffer the consequences of being diluted to the extreme and losing preferences in a liquidation.

The reaction to bad news by VC’s controlling the board by virtue of their power to supply additional money, often includes the threat – or reality – of starting the process to find a replacement CEO.  So the combination of bad news and VC or professional investors on the Board can be volatile for the founders or management.  Angel investors tend to be much more understanding, and usually resort to coaching rather than replacing the CEO during bad times.

[Email readers, continue here…]  These are only a few of the considerations that have caused an increasing number of early stage entrepreneurs to draw business plans for companies that can be grown with angel and friends-family capital.  It avoids the increased risks and pressure that come with subsequent VC investments.

On the other hand, if a business needs large amounts of capital in order to succeed, the entrepreneur and board should contemplate the advantages gained against the increased risks, making a conscious decision to go for the growth with such funds or to grow organically – or to grow with a smaller round from internal investors.

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Be careful how you define your competition.

Professional investors laugh when they hear an entrepreneur state, “We have no competition.”  That statement has killed more investment deals than almost any other.  It is a failed litmus test for the entrepreneur, even if the plan is for a totally new device or service that could take the world by storm.  Well, come to think of it, this is especially true in such an instance.

The statement shows a lack of research or previous thinking that is a red flag for investors.  Whether the entrepreneur has not been able to find companies doing “something like” the plan, or s/he has not considered the most obvious killer of new ideas – doing nothing, it is a faux pas that should never be allowed to happen.

Doing nothing is the main competitor for most products and services, whether a compelling new idea or a seasoned product long proven to be effective.   Remember that the buyer must commit resources, money and time, toward the purchase of your product, and even if the product repays its investment in a few months, there may be issues you know nothing about that make no decision the right decision for this and perhaps many buyers.

[Email readers, continue here…]  Consider the state of the economy. Perhaps buyers cannot obtain attractive financing in the current market.  Maybe there is advance knowledge of new technologies around the corner that makes any decision today a risky one.  It could be that a larger competitor has met with its customers, promising to extend its product line into this very niche.  There are thousands of variants of the theme, where no decision is the right decision.

So, do your homework especially well by putting yourself into the minds of your potential customers.  Widen your search to include companies with products peripheral to yours, where extension of their product would seem logical, especially if you plan to be successful early in making sales into their market.  If you are raising funds, list “do nothing” as a viable competitor in your slide deck.  If you are training your sales staff, work especially hard on responding to emotional and factual counters to a final close of a sale.  Practice overcoming the potential objection long before standing in front of investors, customers or even your board.  After all, fooling yourself should never be an option.

Posted in Finding your ideal niche, Positioning | 2 Comments

How much information do you give to investors?

There is a natural fear of giving too much information to investors after the initial investment is received.  CEO’s worry that investors will not keep the information confidential and that financial data will find its way into competitors’ hands.  Others worry that investors will latch onto individual line items within financial data and engage in inquisitions regarding telephone bills, marketing costs and other tactical line items in detailed financial statements.

First, let’s cover the absolute minimum legal requirement a company has to provide to its investors.  There must be an annual meeting of the shareholders, and that meeting must be announced with a written notice at least twenty days prior to the meeting. (There is a provision that a waiver of notice may be signed preventing this need, but it requires that all shareholders sign).

[Email readers, continue here…] At the annual meeting (which can be attended by phone), there are actions that require a vote of the shares present either by proxy or in person. These include election or re-election of board members if required by the bylaws of the corporation, approval of any increases to stock option plans (which would dilute the worth of shares outstanding), and approve any additions to the capital stock authorized to be issued.  Shareholders may vote on other issues during the year by written consent, including acquisitions, stock issuances, changes to the articles of incorporation and bylaws, and more.

But the question that is most often asked is: “How much financial information must be divulged?”  The answer is that the minimum requirement is to provide an income statement and balance sheet to all shareholders annually.  There is no requirement that either be detailed by general ledger account, and those statements should rarely be that detailed anyway.  Summarizing income statements with a line for revenues, cost of revenue, general and administrative expenses, sales and other direct costs – all leading to net income, would satisfy the legal requirement for statement of income and expense.

When a company accepts an investment from professional or organized investment groups – such as angel groups, venture capitalists or corporations, there is usually a document signed called an “investors rights agreement” that calls out additional financial and narrative reporting requirements due to that class of shareholder.  These could include the need for audited financials, monthly financial and narrative reporting and more.  That burden is an ongoing cost of taking the investment, much as a public company takes on the additional burden of governmental reporting, both adding to costs over time.

Good relations with investors can be maintained only by keeping current with information between the company and the investors.  If there is a concern over some investors gaining a competitive advantage, the amount of information may be reduced to the minimum for some classes of investors.  A good example of this is the information provided to common stock holders, many of whom may be former employees who have exercised stock options and moved on to join the ranks of the competition.

Of course, a public company is not entitled to pare its information to reduce exposure to competitors.  That is one of the many costs of becoming a public entity as many CEO’s have found and dealt with over the years.

Posted in Protecting the business, Raising money | 2 Comments

Think ahead, if you will need more money later.

Some businesses just can’t fit within the angel capital or friends and family model for raising funds.  Sooner or later these businesses will have to seek venture capital and accommodate the needs of the venture community in negotiating the terms of an investment.

First, VC’s in general cannot invest in ‘S’ corporations or limited liability companies (LLC’s).  This is only a minor problem in that both forms can convert easily into ‘C’ corporations at low cost and little consequence.

More importantly, VC’s will worry over a number of issues when looking at a company and deciding about an investment.  Is the price paid for shares by previous investors excessive, creating a post-money valuation too high for the actual value of the company?  If so, the VC will contemplate a “down round” – that is: offering an investment where previous investors find their investments instantly worth less than their original value, even if the investments were made at high risk and years earlier.  No one wants to face this, but the need for money and the possible overpricing of the first rounds may have created an unsustainable valuation.

[Email readers, continue here…]  Second, it is important in the first investment round to face the issues that may be required later by subsequent, more sophisticated, investors such as VC’s.  These include “tag along rights” which allow investors to sell some shares when others, such as management or founders, sell any shares.  Also included are “drag-along rights” in which minority shareholders may be forced to obey the vote of the majority in such important votes as to sell the company or take a round of financing at lower share prices.

Most VC’s today are becoming enlightened (as are organized angels), correctly forcing many decisions that might have been dictated by investment documents instead to the corporate board to decide.  This allows for a discussion – and perhaps a negotiation – between inside and outside board members in such instances, all for the good of the corporation, not just one class of shareholder.  You may recall that board members have a “duty of loyalty” to the corporation, not to their constituent investors.  This enlightened thinking reinforces that duty, even sometimes at the expense of profit to the VC’s.

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Entrepreneurs: The Funding Landscape Has Changed.

Guest post by Sara Mackey

Dave’s Note:  This is the first time we’ve had a guest author on the BERKONOMICS site.  Sara focuses upon another side of small business financing not typically considered in the angel and venture world, financing from sources for companies that will probably never be attractive to those niches. 

So, you’ve been thinking about starting your own firm for the past ten years.  Your business plan is ready.  Your family is all for it.  You have enough in savings to get started, but how and where do you go to find additional funding sources?

The times have changed, and many of the sources available in the past have become risk averse or moved on, but there are new alternatives.  There is still abundant money available for early stage investment, but many of the rules have changed, as well as the processes for accessing these resources.

Here’s the new truth: It is rare to get anyone to invest in an idea these days.  The great majority of investors who did invest in “idea stage” businesses, lost fortunes when the Internet “bubble” burst at the beginning of the last decade.  Many of those investors, individual and institutional, are still licking those wounds; and as a result, investors today want to see a working business model, and customers that are willing to spend good money for your specific solution.

Another fact: The “uninformed” small businessman usually tends to approach the most difficult funding sources first, wasting an inordinate amount of time, and then failing to raise any funds, making his or her situation more serious in the process.

[Email readers, continue here…] When searching for funding, one of your primary tasks should be to start where it is easier, and proceed from there.  So here is a brief list in ascending order of time and process difficulty:

Friends, Family and Business Partners:  Your journey should begin with people that know you, trust you, and believe in your business ability.  If you cannot convince them to invest in your plan, then why would anyone else even consider a proposal to invest in someone that they did not know?  Start here, and then move on.

Local Community Bank:  Big banks rarely lend to small businesses, but small community banks do, usually with collateral and personal guarantees.  You want to establish a relationship here to gain access to their network at a later date.  They can also help you with an SBA (Small Business Administration) loan, if that path is correct for you.  If you already have high-limit credit cards, these happen to be the preferred funding source for most small businesses today.

Independent Third Parties:  This area for securing business loans has witnessed the greatest degree of change, primarily due to removal of communication barriers using the Internet.  There are a host of companies that can be accessed through web-search engines that can provide both secured and unsecured financing.  Factoring companies can help you with working capital needs when your business grows quickly by filling the money “gap” created between new billings and actual collections.  Small businesses typically underestimate this need.

For unsecured loans, the universe of options is broad.  If you are in retail, then a merchant cash advance may help you and grow with your business.  Fees may seem high at first, but, on a total cost basis, these funding sources can appear more reasonable.  Credit risk related to small business is heightened in tough economic times, the reason most banks refuse to support this arena.  Most economists, however, purport that our recovery will never stabilize until small businesses can access capital, hire new employees, and grow.

Crowd Funding: The Internet is at work here, especially for obtaining early stager seed money.  An entrepreneur utilizes online communities to solicit pledges of small amounts of money from individuals who are typically not professional financiers.  Research the Net for guidance in this arena, which is changing as laws enabling this are evolving.

Venture and Angel Funding Sources:  Business loans or capital raises are very difficult to arrange in this area, unless the business has a potential of growing to over $50 million within five years, and usually is able to demonstrate that it has protectable intellectual property of value.  Competition is high for these resources, and often there is a substantial ownership stake, if not control, for the investors, depending upon the value of the business and success in using the first moneys invested. If your business does not fit into these parameters, it is better to focus on other options.

Sara Mackey is the marketing director and a client manager for Connexx.com, an authoritative guide in the field of small business financing.  She has worked with start up companies for nearly a decade in helping with the development of business plans and securing financing.

Posted in Raising money | 3 Comments