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Category Archives: The fight for quality
Here is one that takes a real leap for a younger manger or CEO to believe. After hiring someone with all of the attendant enthusiasm followed by the training and learning curve, if an employee shows signs of weakness in … Continue reading
Time bankruptcy results from the deliberate over-commitment of core resources. I created the term “time bankruptcy” almost thirty years ago when the computer software business was young, and I was a software developer building a young company based upon … Continue reading
Let me illustrate this insight with a personal story. As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of … Continue reading
Here we examine the relationship between time, quality and competitiveness. If you are getting the impression from these many insights that complex relationships cause simple problems, you are right. We have heard the “haste makes waste” ditty since … Continue reading
There is a relationship between time and money that is more complex than most managers think. Fixed overhead for salaries, rent, equipment leases and more make up the majority of the “burn rate” (monthly expenses) for most companies. Since this … Continue reading
First customers are critical. Greatly exceed expectations at all costs. There is so much history behind this insight, and so many stories that illustrate this point. Your first customers for any product or service form your reference base, the important … Continue reading