Monthly Archives: March 2010
Wasted time is money lost. (And another story of lost opportunity.)
There is a relationship between time and money that is more complex than most managers think. Fixed overhead for salaries, rent, equipment leases and more make up the majority of the “burn rate” (monthly expenses) for most companies. Since this … Continue reading
Greatly excceed your customer expectations.
First customers are critical. Greatly exceed expectations at all costs. There is so much history behind this insight, and so many stories that illustrate this point. Your first customers for any product or service form your reference base, the important … Continue reading
Ten essential items for mobile digital natives
An amazing transformation is taking place in the work place. As the new generation of digital natives enters the work force, management is being pressed to open their networks and their thinking to allow social networking inside the firewall, workers … Continue reading
Find your “teacher-customer.”
Your customers know what they want more than you do. Find one to teach you. This insight came from personal experience and from a good friend who advanced the notion of the “teacher-customer” years ago. I internalized this phrase, … Continue reading
BERKONOMICS book and workbook now available.
I am happy to announce the availability of BERKONOMICS in book channels worldwide, including the eBook edition from Amazon. Purchase either for yourself or for an entrepreneur, board member or executive of a growing business. This book and workbook contain all … Continue reading
Everything changes from concept to release! (And another story…)
You can take “everything changes” as a rule, not an exception. You’ll recognize the truism, “No battle plan ever survives contact with the enemy” first stated by German Field Marshall von Moltke in the 19th century. This variant of … Continue reading