Author Archives: Dave Berkus

Eye of the needle? Why worry over your bottlenecks.

Think for a minute whether there is any process or person that could be classed as the eye of the needle in your organization.  Is there anything,  process or person, that stalls the flow of work from start to finish? … Continue reading

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How to avoid “death by meeting.”

Imagine yourself with a calendar requiring you to be in six meetings in a day.  Day after day.  How long would it take to induce you to rethink your use of time – and that of the others sitting (or … Continue reading

Posted in Surrounding yourself with talent | 1 Comment

How to simplify your commission structure

Is your commission structure so complex that even you must have help understanding it – and calculating a commission on a pending bid? Sales people are incentivized by money.  They usually are able to calculate what’s in it for them … Continue reading

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A simple test: “Are we managing like jerks?”

Are we who issue orders to associates or employees ever acting as jerks?  We’d never like to think so, or we wouldn’t do it in the first place. If someone is saying “This is confusing to me” when you’ve given … Continue reading

Posted in Depending upon others, Surrounding yourself with talent | 1 Comment

Hire on ability. Fire on fit.

This is not necessarily the way we intend to behave as managers, but our headline reflects the reality of most experiences when viewed in retrospect. We carefully vet the potential hire for experience required.  Ninety days or longer later, if … Continue reading

Posted in Depending upon others, Surrounding yourself with talent | 2 Comments

Celebrate your mistakes!

How do you teach your work force that mistakes are OK as long as they learn and don’t repeat them?  By being a visible example.  A friend and fellow CEO states that he publishes each of his mistakes in his … Continue reading

Posted in Depending upon others, Protecting the business, Surrounding yourself with talent, The fight for quality | 5 Comments

Why bother to sit in with customer service?

Over fifty years ago, I was CEO of a record manufacturing company in Hollywood.  We were the only such facility on the West coast to provide and control the entire process from studio, through finished vinyl record pressings in the … Continue reading

Posted in Finding your ideal niche, The fight for quality | 3 Comments

Careful with terminations. Don’t disparage.

It happens all the time when you’re a CEO.  Somebody important leaves or is let go, and you worry over the impact upon remaining employees and customers.  You worry that the person leaving will begin to unload all the pent–up … Continue reading

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Is ‘servant leadership’ too soft for today’s workforce?

It’s a term rooted in ancient philosophy.  Robert Greenleaf may have been the first to resurrect the concept in his book published in 1970.  Not quite as bold as inverting the management triangle, the concept of servant leadership requires that … Continue reading

Posted in Depending upon others, General, Surrounding yourself with talent | 5 Comments

Is management by walking around an outmoded fad?

One of the CEOs I coach starts his day by walking the floor of his extended facility and checking in with managers and employees of the various departments, especially the call center.  He tries to feel the pulse of the … Continue reading

Posted in Depending upon others, Surrounding yourself with talent | 4 Comments