Author Archives: Dave Berkus

Why bother to sit in with customer service?

Over fifty years ago, I was CEO of a record manufacturing company in Hollywood.  We were the only such facility on the West coast to provide and control the entire process from studio, through finished vinyl record pressings in the … Continue reading

Posted in Finding your ideal niche, The fight for quality | 3 Comments

Careful with terminations. Don’t disparage.

It happens all the time when you’re a CEO.  Somebody important leaves or is let go, and you worry over the impact upon remaining employees and customers.  You worry that the person leaving will begin to unload all the pent–up … Continue reading

Posted in Protecting the business, Surrounding yourself with talent | 3 Comments

Is ‘servant leadership’ too soft for today’s workforce?

It’s a term rooted in ancient philosophy.  Robert Greenleaf may have been the first to resurrect the concept in his book published in 1970.  Not quite as bold as inverting the management triangle, the concept of servant leadership requires that … Continue reading

Posted in Depending upon others, General, Surrounding yourself with talent | 5 Comments

Is management by walking around an outmoded fad?

One of the CEOs I coach starts his day by walking the floor of his extended facility and checking in with managers and employees of the various departments, especially the call center.  He tries to feel the pulse of the … Continue reading

Posted in Depending upon others, Surrounding yourself with talent | 4 Comments

Stop managers from gaming the system

Business unit managers are under lots of pressure to perform, and occasionally are tempted to step over the line finding ways to look better than reality reflects.  Of course, this has never happened to you, and you have never done … Continue reading

Posted in Depending upon others, Protecting the business | Leave a comment

Hire for talent. Rent for experience.

Want the best way to create your core competency quickly and inexpensively?   Think like a startup, with little resources, a limited window of time, and few dollars to spend on expensive experts. This insight comes from a fellow CEO who … Continue reading

Posted in Depending upon others, Surrounding yourself with talent | Leave a comment

A riddle: Why explain why?

In my early journalism classes, I was taught the five “W’s” of good news stories, and that most should be in the first paragraph at that.  Who, what, when, where and why are the five, with sometimes a “how” thrown … Continue reading

Posted in Depending upon others, Surrounding yourself with talent | 3 Comments

Are you the leader if no one follows?

Here is a variation of the “tree falls in the forest” question.  In past insights, we’ve looked at leadership skills, ways to enhance effectiveness, and how to develop creative ideas that motivate and propel your organization to greatness.  Here is … Continue reading

Posted in Depending upon others, Surrounding yourself with talent | Leave a comment

What can you buy for an extra $1 million?

Dave’s note:  Here comes my favorite “tell-it-like-it-is” CEO, Kim Shepherd, with another of her “crazy” (meaning excellent) ideas to pry innovative ideas from associates.  Does the headline grab your attention?  Read on… By Kim Shepherd What can your department or … Continue reading

Posted in Growth!, Surrounding yourself with talent | 2 Comments

Don’t go on a phishing trip!

Dave’s note: Our guest author this week is Kevin McDonald, Executive Vice President and Chief Information Security Officer at Alvaka Networks, a network services and security firm in Irvine, California. He is a trusted technology and security consultant and public … Continue reading

Posted in Protecting the business | 3 Comments