{"id":253,"date":"2010-01-13T09:06:59","date_gmt":"2010-01-13T17:06:59","guid":{"rendered":"https:\/\/berkonomics.com\/?p=253"},"modified":"2010-01-13T09:06:59","modified_gmt":"2010-01-13T17:06:59","slug":"use-metrics-and-a-dashboard-act-upon-variances","status":"publish","type":"post","link":"https:\/\/berkonomics.com\/?p=253","title":{"rendered":"Use metrics and a dashboard. ACT upon variances."},"content":{"rendered":"

<\/a><\/a>\"\"<\/a>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Have you ever driven a car that had no speedometer?\u00a0 I had that thrill when a student at the Richard Petty Stockcar School of Driving recently at a motor speedway in California.\u00a0 With a wide track, angled aggressively at the curves, and being told to hug the wall on the straightaways, there was little reference available to a novice driver as to speed.\u00a0 I followed my instructor\u2019s car closely, but still could <\/a>\"\"<\/a>not tell anything about my speed, so that I could either compensate for lags behind the leader or a test my comfort zone at various points that matched the expectation of my instructor and my own increasing capabilities as a driver.\u00a0 Upon conclusion of eight laps of this, after pulling into the alley and climbing through the window on the driver side (there are no doors in these cars), I was handed a sheet with my timings for each of the eight laps.\u00a0 Only then, after when the information might have been useful, could I see how well I did.<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 That\u2019s how you would feel if you ran your company without a dashboard containing relevant metrics that drive your company.\u00a0 If you cannot relate to this, then you probably have been driving without a speedometer from the start and need to pay particular attention.\u00a0<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [Email readers continue here…]<\/em> <\/span>Metrics should be created by you and your managers to measure near real time progress for your enterprise.\u00a0 A number of these deemed critical to you and your managers should be combined into a single page on your desktop screen or in printed form and available or circulated as often as daily.\u00a0 These measures of progress must be fresh and meaningful.\u00a0 Yesterday\u2019s sales and returns compared to same day last week and last year for retail businesses;\u00a0 Units produced and units shipped compared to plan and same period last month for manufacturers;\u00a0 Yesterday\u2019s overtime hours by department;\u00a0 Ratio of hours worked to units produced;\u00a0 Backorders unshipped;\u00a0 Customer service calls in cue or unresolved.<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 You can think of numerous critical measures for your business that must not be ignored, but often are neglected by senior management. It is not bad to manage by walking around, a term that became popular as a result of another of the many business advice books of the \u201890\u2019s.\u00a0 But that method, although good for employee morale, is imprecise as a tool of measurement and should be relegated to a supporting role.\u00a0 Financial information for last month compared to plan and same month last year is certainly relevant, but not part of a dashboard, since there is nothing you can do to fix a problem when numbers are as old as a week, let alone the typical several weeks required to prepare financial statements for review.<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Finally, what good is the information contained in a great dashboard if you ignore it?\u00a0 Show that you value the information by acting immediately upon variances, even if only to question the numbers.\u00a0 Everyone down the line will become aware of your attention to their work, your interest in the outcomes and care for their success. \u00a0And you will drive revenue and better control costs and the customer experience with quick reaction to the variances within critical metrics the best describe your immediate situation.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Have you ever driven a car that had no speedometer?\u00a0 I had that thrill when a student at the Richard Petty Stockcar School of Driving recently at a motor speedway in California.\u00a0 With a wide track, angled aggressively at … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[11,12],"tags":[],"class_list":["post-253","post","type-post","status-publish","format-standard","hentry","category-growth","category-positioning"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/berkonomics.com\/index.php?rest_route=\/wp\/v2\/posts\/253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/berkonomics.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/berkonomics.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/berkonomics.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/berkonomics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=253"}],"version-history":[{"count":0,"href":"https:\/\/berkonomics.com\/index.php?rest_route=\/wp\/v2\/posts\/253\/revisions"}],"wp:attachment":[{"href":"https:\/\/berkonomics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=253"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/berkonomics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=253"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/berkonomics.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}