Let’s not confuse big data with knowledge!

There’s a famous intersection in Tokyo, Shibuya Crossing, where thousands of people cross each day, seemingly in random directions. Here’s the test: try to follow one person in his or her journey. That would be like picking a piece of information from a maze. But it would be impossible to know much about that person from just a photo.

So, let’s dig further.

Say that you have a log file of every contact to your website. Or that you are a cell phone company with a multi–billion record logfile of every call made from every location to every number dialed using your network.  You can accurately state that you have big data at your fingertips.  But it is useless in this raw, usually unstructured form.

Add context to your data

Adding context to data takes this information and creates actionable knowledge. There’s even a new term for this –“ thick data.”  That’s data dense with information that is useful and can be mined with available tools to create actionable strategies.  Google analytics provides this information at no cost for websites and pages viewed.  Google uses proprietary tools to do this quickly, with resultant information available within a day.  But once you find a similar need for other types of logged information, you find yourself in the need for a data scientist or data engineer, and the costs climb accordingly.

Data can be invasive in the wrong hands

[Email readers, continue here…]   Such knowledge can be amazingly invasive in the wrong hands or if used without consideration for the result.  For example: What if American Express offered credit card details about purchases by competitors to a big box retailer?  Could Sam’s Club find which households were shopping at Target and even know the annual spend amount by family?  Would that be invasive – or just a great targeted marketing resource?  Would you be happy to receive coupons from Sam’s Club knowing that they found you and your shopping habits from your credit card company?

Strategic marketing

And yet, there are times when strategic marketing demands information that is readily available in files owned and controlled by you.  There are tools and a new generation of experienced data engineers ready to unlock this treasure chest of big data and turn it into actionable knowledge.  You’d be remiss to ignore the opportunity; one that even recent generations of management could not dream of gaining access.

A moment on terminology   Finally, let’s spend a moment on terminology.  Today we all hear of “AI” or artificial intelligence – used for everything from a few rules inserted into code to true self-learning systems.  Here, we used “big data” as our title.  But this term is getting old, and often is replaced with “data analytics” or “AI.”  The latter describe the evolution of accumulation through structuring the data through analyzing it as needed to use it to drive results, such as self-driving car systems or decision-based self-driven robotics or recommendation engines.  Hope this helps!

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