Comments on: Go ahead! Drive with no speedometer! https://berkonomics.com/?p=5342&utm_source=rss&utm_medium=rss&utm_campaign=metrics-and-dashboards-driving-a-car-with-no-speedometer Dave Berkus' business insights Mon, 31 Jul 2023 22:02:03 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: Michael O'Daniel https://berkonomics.com/?p=5342&cpage=1#comment-161071 Mon, 31 Jul 2023 22:02:03 +0000 https://berkonomics.com/?p=5342#comment-161071 I would advocate for making the Customer Service responses or lack thereof the #1 item on the dashboard. With blinking red lights.

And inquiries to sales #2, so you can track whether they are being followed up on promptly, and if the inquiries are highlighting any issues that need to be addressed in marketing / positioning the organization and its products.

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