Comments on: Do you tell someone “WHY” along with “WHAT?”

By: Arthur Lipper

Arthur Lipper — Tue, 24 Aug 2021 18:34:21 +0000

Responding to an instruction which is in conflict with the recipient’s view, may be addressed by the recipient composing an example of how that proposed would impact the example, to assure an understanding of that proposed.

Arthur

By: Dave Berkus

Dave Berkus — Mon, 23 Aug 2021 23:23:22 +0000

In reply to Michael O’Daniel.

Michael,
I need to get back with him and ask if those reports were requested by his boss or one level or more higher. My bet is higher and never challenged. I am guilty of this even in my recent past. I fixated upon CMRR (contracted monthly recurring revenue) instead of simple MRR, requiring the company controller to research how much of their monthly SaaS revenues were still under contract and not expired or short term. A good exercise for sure. But it took her days. And my only reason for asking was to get another metric for valuing the company. I should have taken my own advice then and remembered to tell her WHY instead of just WHAT. She could have said that there were surely a few non-contracted or expired accounts and that she would research those when she had time. But she dropped everything to answer the question from above, not my intention…
-Dave

By: Michael O'Daniel

Michael O'Daniel — Mon, 23 Aug 2021 22:05:51 +0000

So what happened when your friend in sales went back to his boss with the question as to why the additional reports were necessary? Please don’t leave us in suspense…