https://berkonomics.com/?p=3396&utm_source=rss&utm_medium=rss&utm_campaign=have-you-made-the-mistake-of-hiring-too-soon Dave Berkus' business insights Tue, 08 May 2018 21:05:36 +0000 hourly 1 https://wordpress.org/?v=6.9.4 https://berkonomics.com/?p=3396&cpage=1#comment-116378 Tue, 08 May 2018 21:05:36 +0000 https://berkonomics.com/?p=3396#comment-116378 I’m a great believer in cross-training. Instead of letting your people operate in silos, train them to handle some of the less-specialized functions across the organization. There’s no reason anyone in the organization, for example, shouldn’t be able to field customer service calls or sales inquiries in a pinch, and refer callers to the right contact or commit to a response within a time frame. Not only should internal resources who’ve been cross-trained generally be more effective than temporary hires, but cross-training can improve cross-departmental empathy, workforce morale, fulfillment, brand support and other aspects of your culture that will benefit the organization in the longer term. That said, yes, there will be times when your fastest and most cost-effective solution will be temporary hires.

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