For me, as we try to “keep it simple”, the “playbook” at MSI consists of our annual corporate goals, departmental Goals, and individual associate goals. The MSI playbook cover is wrapped in our Guiding Principles. MSI’s corporate goals are reviewed weekly by the Senior Team and quarterly at employee meetings. I will reference our goals frequently during meetings and in my communiqué to the team.

Each year, as a team, we create a new set of Corporate and Departmental Goals. One thing that does not change each year are MSI’s Guiding Principles. MSI’s guiding principles are what “lay out the rules” to how we play the game. Again, I reference our Guiding Principles frequently during MSI meetings and in communiqué to the Team. That being said, our playbook has flexibility…with our customers and industry trends influencing the plays each year. Our Guiding Principles are consistent. They help us play the game with “hopefully” the same personal and company values for all MSI associates.

In gratitude, and in service to our customers and the hospitality industry,

Rick

this was a most insightful and helpful piece. I suggest writing a book chapter (if not a book) on this.

thanks,

Lute