Category Archives: The fight for quality

No second chance to create first quality.

                Let me illustrate this insight with a personal story.  As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of … Continue reading

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Haste makes waste; but to lag is to sag.

                 Here we examine the relationship between time, quality and competitiveness. If you are getting the impression from these many insights that complex relationships cause simple problems, you are right.                 We have heard the “haste makes waste” ditty since … Continue reading

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Wasted time is money lost. (And another story of lost opportunity.)

                There is a relationship between time and money that is more complex than most managers think.  Fixed overhead for salaries, rent, equipment leases and more make up the majority of the “burn rate” (monthly expenses) for most companies.  Since this … Continue reading

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Greatly excceed your customer expectations.

First customers are critical. Greatly exceed expectations at all costs.                  There is so much history behind this insight, and so many stories that illustrate this point.  Your first customers for any product or service form your reference base, the important … Continue reading

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